Last Updated: March 2026
1. Introduction
At Menolae, we are committed to delivering your order safely, efficiently, and with full transparency. This policy outlines everything you need to know about how we process, ship, and deliver your orders to Australia and internationally.
For any shipping-related questions, please contact us at support@menolae.com.
2. Order Processing
Orders are typically processed within 1–2 business days of payment confirmation. You will receive a shipping confirmation email, including your tracking details, once your order has been dispatched.
Please note that orders placed on weekends or public holidays will be processed on the next available business day.
3. Estimated Delivery Timeframes
Once dispatched, estimated delivery timeframes are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| Australia | 5–12 business days |
| International | Varies by destination |
These timeframes are estimates only and are not guaranteed. Delivery may be affected by factors outside our control, including customs clearance processing, carrier delays, or high-demand periods such as public holidays and peak seasons.
4. Shipping Carriers & Tracking
We work with trusted international carriers to fulfil all orders. Once your order has been dispatched, you will receive a tracking number via email so you can monitor your parcel's progress in real time.
If you have not received your tracking information within 3 business days of placing your order, please contact us at support@menolae.com.
5. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Free shipping may be available during designated promotional periods. Where applicable, promotional shipping terms will be clearly communicated at the time of the offer.
6. Delays & Peak Periods
While we make every effort to dispatch orders promptly, delivery timeframes may be extended during periods of unexpectedly high demand, carrier disruptions, or circumstances beyond our reasonable control. We appreciate your patience in such instances and will always do our best to keep you informed.
7. Lost or Significantly Delayed Parcels
If your parcel has not arrived within the estimated delivery window and tracking shows no recent updates, please contact us at support@menolae.com. We will investigate the matter with the carrier on your behalf and work to resolve it as quickly as possible.
Please note that once a parcel has been dispatched and handed to the carrier, Menolae is not liable for delays caused by the carrier or circumstances beyond our control. However, we will always assist you in pursuing a resolution.
8. Customs, Duties & Import Taxes
Menolae is a brand operated by a UK-registered company. Orders shipped to Australia or other international destinations may be subject to customs duties, import taxes, or other charges levied by the destination country's customs authority.
These charges are the sole responsibility of the recipient and are not included in the product price or shipping cost at checkout. We recommend checking applicable import thresholds with the Australian Border Force at www.abf.gov.au prior to placing your order.
Menolae is not responsible for delays caused by customs clearance procedures.
9. Incorrect Delivery Addresses
Please ensure your delivery address is entered correctly at checkout. Menolae is not responsible for orders that are delayed or undeliverable due to an incorrect or incomplete address provided by the customer.
If you notice an error in your delivery address after placing your order, contact us immediately at support@menolae.com. We will do our best to update the address before dispatch, but we cannot guarantee changes can be made once an order has been processed.
10. Contact Us
Email: support@menolae.com Response Time: Within 1–2 business days
Our support team is available to assist with any questions regarding your shipment, tracking, or delivery.
This policy is subject to periodic review. The version published on our website at the time of your purchase applies to your order.